Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
My family has been with Bill Jones Insurance for many years and won't bother...Tim S., Johnson City, Tennessee“My family has been with Bill Jones Insurance for many years and won’t bother looking elsewhere. A few time we have had claims, Bill was all over it. No hassles, very prompt and very professional.”
- BJWe were referred to Jones Insurance Service by my accountant. We knew that...Brion J., Johnson City, Tennessee
“We were referred to Jones Insurance Service by my accountant. We knew that since we had same last name (no relation) we couldn’t go wrong. We have been a client over 10 years and haven’t regretted it. Anytime we need help Bill or Rita is always available. There’s never been a time that we’ve felt like we’ve been put second. It’s as if we’re their only client. We highly recommend switching or at least getting a quote.”
If you're looking for an honest and dependable insurance company you've found...Matt O., Johnson City, Tennessee“If you’re looking for an honest and dependable insurance company you’ve found it. Bill Jones and his team are focused on taking care of all of your insurance needs and are there whenever you need them. Don’t buy anywhere else until you’ve at least called and given them a chance to show you first hand how awesome they are.”
- CH
- MAJones insurance is amazing! I have never had to file a claim before, and 1 week...Miranda A., Johnson City, Tennessee
“Jones insurance is amazing! I have never had to file a claim before, and 1 week ago someone hit my car. I didn’t know anything about the process or what to expect. I called the office & reported the accident & Rita got the ball rolling on my claim. She told me exactly what to expect & when. They had a rental car for me before I got off work that day. The adjuster called to tell me when he would be going to look at the car. He called again after he looked at it & told me to expect a phone call in 24-48 hours from someone to go over the numbers with me. 1 week after the accident & I have already heard from the adjusters & know how much my check will be for & when to expect it. The have extended my rental to the end of the month to give me the time needed to find a replacement car. AMAZING SERVICE!!!!!! 10/10 DO recommend!”
- TAGreat insurance company. Bill is a pleasure to deal with. Honest too!Tamara A., Johnson City, Tennessee
- HTI have been with this office for many years. They have had my commercial and...HOLLIE T., Johnson City, Tennessee
“I have been with this office for many years. They have had my commercial and personal properties. There is such a piece of mind knowing this group and how they will take care of your best interest. There is no price for piece of mind when you own a business! Thanks jones insurance services!”
- TRI have tried other companies but I've always come back to Jones Insurance for...Tom R., Johnson City, Tennessee
“I have tried other companies but I’ve always come back to Jones Insurance for all my insurance needs. I’ve been with them for years and they are like family. His staff goes above and beyond!!
tom roland” - ZSBill Jones and his staff are absolutely fantastic. Every aspect of our...Zach s., Johnson City, Tennessee
“Bill Jones and his staff are absolutely fantastic. Every aspect of our insurance needs has been researched, explained and evaluated by Bill Jones and he has sought and found the best coverage at the best price for our business and personal insurance needs.
We have and will continue to have Bill Jones insure: several Business policies, Co. Auto, Building, Private auto, Health Ins., home and life insurance.During a recent late night emergency : Bill was right by our side and ERIE Ins. has been absolutely professional, empathetic and met every insurance related need.
Thank you Bill and ERIE Ins.!!” 
Noah F., Johnson City, Tennessee“Being a young adult tackling things such as insurance is difficult, especially when the concepts are new and sometimes confusing. Jones Insurance has made the entire process move so smoothly! Darlene Curtis did an exceptional job walking my wife and I through the process with ease, and made our experience getting insurance a positive one. Darlene provided me with all the information I needed to obtain and further helped me understand what my policy covered and all the insurance jargon associated. I strongly recommend Jones Insurance Service to anyone in the Tri-Cities area, and I want to commend Darlene Curtis for making the experience of obtaining insurance a positive one! I commend this firm for their honest practice and kind and helpful staff!”
- SFS F., Johnson City, Tennessee
“It’s assuring to know the same person who sold you a policy is the same individual who will handle any claims. No 800 numbers to call, no phone prompts to deal with, and no array of customer service agents to hand you off to different departments. I’ve been insured by Bill Jones for 30 years, and have always been satisfied with the service and coverage he and Rita have provided.”
- CL
