Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
Dave M., Johnson City, Tennessee“Bill Jones has been my Erie Agent for 20 years. I bought insurance and got peace of mind as a bonus. Great service from a caring agent representing a great company. That’s why I’m a satisfied client of Jones Insurance Service.”
- SMSteve M., Johnson City, Tennessee
“Very satisfied with Jones Insurance Service. Friendly staff and professional service!”
T, Johnson City, Tennessee“Extremely helpful staff. Professional and courteous.”
- GHGarrett H., Johnson City, Tennessee
“Darlene was extremely helpful in finding what I need.”
- DJdavid j., Johnson City, Tennessee
“I had a question about an issue with my son who is not even a client of Jones Insurance. Bill spent several minutes on the phone helping me with advice for my son. I would highly recommend Jones Insurance.”
- JBJacob B., Johnson City, Tennessee
“I hadn’t realized how poor my former coverage was. Bill and Darlene sat down with me and walked with me through my entire policy, answering any question I had. Because of their help, my premiums are now less and my coverage is over 4x better than before. Huge “thank you” to the friends at Jones Insurance Service!”
Carley D., Johnson City, Tennessee“We had wind damage on our roof and Jones Insurance worked to get someone out that day to check it, with no cost to me, and then had an adjuster out within 2 days of the damage happening. I reported the claim on a Tuesday or Wednesday and had a check for a roof replacement by Monday. No hassle. I wish all companies were this quick and hassle free.”
Ethan F., Johnson City, Tennessee“I’ve had insurance with Jones Insurance for over 10 years. Bill has been fantastic to work with. Always quick to respond and very helpful. Insurance can be hard to navigate but they do an excellent job of finding the right coverage and even assisting with claims.”
Jeff W., Johnson City, Tennessee“Excellent Staff, Very Friendly and Helpful!!!! Will answer all Questions Very Professionally.”
- JMJacob M., Johnson City, Tennessee
“Wonderful experience. They saved me nearly $60 a month on my auto insurance. And the staff is incredibly kind and informative. Highly recommend!”
Joseph C., Johnson City, Tennessee“There are seemingly endless options for insurance, both locally and online, but dealing with someone that you know and trust still matters. Bill Jones has been my agent for nearly 20 years, and for many reasons. Rates are affordable and competitive, yes, that’s important too. But the level of service and communication, with the entire office, is first rate. I highly recommend Jones Insurance Service.”
- JCJason C., Johnson City, Tennessee
“Bill has been my insurance agent for over 15 years. He and his staff are very helpful, and responsive.”
Steven W., Johnson City, Tennessee“These people are great, very personable and attentive when you call. Very helpful with giving you a reminder if your policy is getting close to the due date. I appreciate the extra effort.”
- RBRobbie B., Johnson City, Tennessee
“Awesome staff!! Very helpful and thoughtful!”
Matt H., Johnson City, Tennessee“jones insurance was very helpful and was willing to sit down and explain all the “what if” scenarios’. currently switched to Erie insurance via jones insurance not only saved $300 but I was educated on what the previous insurance company was doing that customers may not appreciate. Erie/ Jones insurance has policies that make the costumer feel comfortable. pleased with the coverage and hospitality of the insurance agents and plans. I recommended Jones Insurance.”