Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- WDWilliam D., Johnson City, Tennessee
- JTJonathan T., Johnson City, Tennessee
“Great staff! Nathan was very knowledgeable and informative and was able to answer all my questions in a way that I could understand. I would recommend his service to anyone!”
- DWDavid W., Johnson City, Tennessee
“I have been with Jones Insurance for almost 3 years and can honestly say they have been the best insurance company I have ever been with. Darlene has always been very helpful to answer any questions I may have with any of my policies and has helped save me money with giving suggestions on adding or removing things I may or may not need which I sincerely appreciate.”
David B., Johnson City, Tennessee“Jones Insurance Service is a first class agency. Their folks go above and beyond the call of duty and this means a lot, especially when going through the claims process. To top it off, I couldn’t be happier with Erie Insurance and how they have come through for me and my family multiple times over the years. I couldn’t recommend these guys more highly.
David Brown”- TMTravis M., Johnson City, Tennessee
“Bill and Nathan are great! They really went out of their way to make sure I understood my coverage and came to me to boot!”
- KWKevin W., Johnson City, Tennessee
“I’ve been with Jones Insurance for 15+ years and always had great service from Bill and Rita. Recently had first accident that was my fault and the claim process was excellent, very happy with everything and will continue to be a loyal customer!”
- TGTeri G., Johnson City, Tennessee
“We have been with Jones Insurance for approximately 3+ years. Bill Jones has taken the initiative in introducing new product offerings along with his main admin person, Darlene. Specifically, equipment breakdown rider, roost study, ‘your turn’ app, and windshield protection. They. plus Rita and a new hire, Amanda have made our experience professional, straight forward, and explained all in an easy to understand manner. We to date have had only a claim on a cracked windshield. it was handled promptly and hassle free. Bottom line: just really good people representing an insurance firm which continues to evolve to serve their customers better! Rod and Teri Glinisty”
- CRCyndi R., Johnson City, Tennessee
“Bill has been my insurance agent for years. He is knowledgeable, helpful and trustworthy. I highly recommend Jones Insurance Service.”
Dave P., Johnson City, Tennessee“I just moved to the area and Bill, Darlene and the rest of the staff have been great to me. They have been so helpful on getting my new policies set up and I would highly recommend them for insurance.”
Brian P., Johnson City, Tennessee“Rita Umbarger & Bill Jones is one of the most knowledgeable people I know in the insurance business. After a major claim he and Erie Insurance, in which he represents were outstanding in handling the claim. His staff also is quite capable of handling any of your needs. I highly recommend him for your insurance needs and friendship.”
- TMTylan M., Johnson City, Tennessee
“Mr. Jones was very helpful< got me a great deal for my business insurance also I'm switching my car and homes owner insurance from state farm. he will work with you, prices are very reasonable. besides the business side of my visit, he's an all around nice guy, i was very comfortable and felt welcomed.”
- BWB W., Johnson City, Tennessee
“Rita and Bill have been so helpful! I have loved having my insurance with them for the past 12 years. They only place I would recommend!”
- KGKevin G., Johnson City, Tennessee
“Rita has been a great help and always very patient in explaining everything to me. Highly recommend Jones Insurance”
- MSmillard s., Johnson City, Tennessee
“I highly recommend Jones Insurance Service. They are very quick to respond and very efficient. Bill Jones and Darlene Curtis are awesome and very helpful!”
- JLJohn L., Johnson City, Tennessee
“I use the Jones agency for my car and condo insurance. Also as an officer in our condo owners association I use them for the condo association insurance. They are always helpful and work with me to get the best coverage for my/our insurance dollar.”