Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
Reid M., Johnson City, Tennessee“Nathan Millsap is a great asset to this firm! He is very knowledgeable and can get you the best rates with the best service. I highly recommend him and the great team at Jones Insurance!”
- CSCody S., Johnson City, Tennessee
“Jones insurance services has been my go to insurance company for the past couple of years. Specifically, Nathan has helped me and my girlfriend with new insurance coverage, filing a claim, and anything else we have asked of him. Very responsive and professional.”
- ANAndrea N., Johnson City, Tennessee
“Nathan at Jones Insurance Service went above and beyond. He was very professional and was able to get me the best car insurance for the cheapest price!”
- HMHunter M., Johnson City, Tennessee
“Nathan Millsap with Jones Insurance Service has been a great help with my insurance. From renters insurance to personal insurance to my business insurance he has helped in every aspect and I highly recommend you giving him a call. He goes above and beyond.”
- SSSkye S., Johnson City, Tennessee
“Nathan made the whole claims process super easy & stress free! Would recommend this group to anyone!”
- CGcarol g., Johnson City, Tennessee
“I have been a customer for about 5 years and have had only positive experiences. Rita is very thorough and helpful. I had one auto claim and one homeowners claim. Both claims were handled quickly and fairly.”
- KGKen G., Johnson City, Tennessee
“Bill and his entire staff are highly competent and never disappoint.”
- RCrick c., Johnson City, Tennessee
“Very helpful and knowledgeable, hate to leave this agency, moving to another state. Highly recommend them to anyone looking for good service.”
- BWBill W., Johnson City, Tennessee
“Jones Insurance of Johnson City was highly recommended and I was not disappointed. The entire staff is highly qualified and eager to help. MS. R. Umbarger is a top notch representative for Jones Insurance.”
Bess L., Johnson City, Tennessee“I shopped around quite a bit for home + auto policy in the process of purchasing my first home. Jones Insurance not only offered me the best rate, but they were accessible, thorough, and professional throughout. Mr. Jones even called me directly to answer my questions. I would highly recommend Darlene, Bill Jones, and anyone else on this team for your insurance needs.”
- JDJoanne D., Johnson City, Tennessee
“I highly recommend Jones Insurance Service. They provided excellent customer service and great prices as we purchased our home and insured our cars. This was especially valuable as we are quite a distance from the Jonesborough area. Calls were answered, or if not available, returned within the day. They were very responsive to email inquiries.”
- KBKeith B., Johnson City, Tennessee
“Excellent service and very helpful”
Claudia T., Johnson City, Tennessee“I’ve been purchasing auto and home insurance from various companies for over 50 years, and this has been the best company of all. They are prompt, polite, efficient, and do not try to avoid paying legitimate claims. Their rates have been very fair and competitive.”
Magdalena K., Johnson City, Tennessee“Darlene at Jones insurance has been so helpful since I started using Jones insurance 4 years ago. She got me a better insurance rate for all of my insurance needs. The customer service I have experienced has been way above and beyond. I have zero need to shop around, I am taken care of, whether I need a better rate or I have questions regarding my policies.”
- KBKent B., Johnson City, Tennessee
“Buying insurance is not usually a good experience but Darlene at Jones Insurance Service made it a great experience. I am moving to Tennessee from Florida and found Erie Insurance an great buy. I have much better car and home owner’s insurance with higher coverage for much less than I was paying in Florida. Thank you Darlene and Jones Insurance Service for your professional assistance and a great insurance products.”