Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
Fred W., Johnson City, Tennessee“Great people! Always helpful. Have been a customer of theirs for many years. Also have been happy with Erie Insurance and their claim service and adjuster. All claims handled promptly and fairly”
- DVDarlene V., Johnson City, Tennessee
“Very helpful and excellent service. They have the best rates I have seen.”
Randy D., Johnson City, Tennessee“We recently moved to the region and needed insurance for our new home. I think I heard about Jones via a flier or email when we bought or entered escrow, but I’m not sure.
Anyway, Darlene (one of the nicest people you’ll ever talk to!) gave me a homeowners quote which beat other quotes. It also offered more and better coverage, so I opted for their policy through a reputable national insurance company.
I’m coming from another state (which doesn’t insure here) and had the same auto insurance since 1988. Not that I didn’t shop it yearly, but no other company in my prior state could never even remotely come close to beating the company I had.
I had also shopped vehicle insurance here and was reluctant to switch because no one came close to beating the rates I had in my old state. Darlene was able to beat my prior state’s very low rates, all with the same homeowners insurance company so now I’m insured for home, auto, motor home and motorcycle ALL under one company.
Darlene is highly responsive. She is super nice and cares about you.
So, I give Jones Insurance a HIGHLY RECOMMEND!!!!”
Files J., Johnson City, Tennessee“Not only am I saving hundreds by switching to Jones’ recommended Home & Auto insurance, but I also get my questions answered quickly by a single phone call, with no hold time. Can’t get better.”
Robin M., Johnson City, Tennessee“We were out of town, in line to rent a car and found out we needed proof of insurance. I called Rita at Jones Insurance and explained my situation and she emailed me what I needed in a matter of minutes! Awesome customer service!”
Cody R., Johnson City, Tennessee“Solid rates and prompt, professional service. Super helpful staff — Darlene is awesome!”
- JFJ F., Johnson City, Tennessee
“I had an incident where my car was hit by another person. The other individuals insurance covered the claim, but Jones Insurance stayed involved to make sure everything was handled promptly and professionally.
I have never had such personal care from any other insurance agency ever.
Highly recommend.” - MMMatthew M., Johnson City, Tennessee
“Every time i call to make a change to my policy or add a new policy, Darlene is always super responsive, very helpful, and always making sure i am covered for everything that may occur all while trying to give me the best price! Highly recommend Jones Insurance.”
- AWAndrew W., Johnson City, Tennessee
“We have been insured through Jones Insurance for years. They have always been extremely helpful when we needed them most, and Erie insurance is extremely easy and good to work with.”
Rebecca L., Johnson City, Tennessee“Great service”
- BRBobby R., Johnson City, Tennessee
“Bill and his team provide a great service at a great price. I always feel confident in recommending them.”
- JAJosh A., Johnson City, Tennessee
“Bill and Erie have supplied my insurances for over a decade. Through that time they have always been quick to respond and helpful with any of my needs. I could not recommend them more.”
Pamela W., Johnson City, Tennessee“During a very trying time in our lives, that came from a severe hail storm in our city, Jones Insurance Stepped Way Up to HELP us! The hail storm damaged our home, our brand new car, and the AC on our camper. They were spot on in getting adjusters to us to help us get everything repaired. They are like family to us,, and we are so thankful for the way they take care of us. Thanks to Bill and his entire staff!”
- DGDrew G., Johnson City, Tennessee
“I was referred to Bill Jones and basically every type of insurance I inquire about is the cheapest and most dependable from Bill Jones and Erie! All the staff are very helpful and take their time explaining the ins-and-outs to a newbie like me. They have excellent follow through and treat every customer like they’re the most important thing in the world”
Danielle R., Johnson City, Tennessee“I honestly have never had a more enjoyable experience while shopping for insurance. Bill made it so light and fun. I cant thank them enough for the positive experience and savings!”